Returns and Exchanges can be processed online here.
If you are unhappy with your order, returns and exchanges can be made within 14 days of the delivery date and will be refunded to the original form of payment. If 14 days have gone by since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your order must be unused, undamaged, and in the same condition that it was received.
Once your return/exchange is submitted and approved on our return/exchange portal, you have 5 business days to get it shipped. If item is not shipped within that period, your return will not longer be accepter.
A return label will be emailed to you once your return is approved. The cost of the original shipping label and return label will be deducted from your refund.
Holiday Season Returns
Orders placed for the holiday season/Christmas, will have an extended return window - 14 days after December 25th. Please reach out to us via email at email@example.com for any questions about sizing/fit for gifts.
Once your order is received, we will send you an email to notify you that we have received your returned item. Items sent back, received, and inspected that do not pass inspection of being in their original condition, they will be subject to a cleaning/restock fee and/or refunds not being issued.
If your return is approved once we receive it, your refund (less original shipping cost and return label) will be processed within 3-5 business days, and a credit will automatically be applied to your credit card or original method of payment. You may request store credit.
Please allow 2-3 days for the credit to show on your statement. Contact us at firstname.lastname@example.org with any questions.
SALE ITEMS - FINAL SALE
Only regular priced items may be refunded. Discounted items are final sale and are non-returnable and non-refundable.
We offer free exchanges. If you need to exchange an item, please submit via our Return Portal here and indict what you would like to exchange for. Once approved, you will be emailed a return label. We will do the best we can to ensure we have the item available but if it is not in stock, we will reach out to you via email. Once we receive your item, we will process the exchange and ship the new item to you. You will receive an email with tracking information. There will be no shipping cost to ship exchange item back to you. Exchanges will not be allowed after 14 days from when your order is delivered.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping costs are non-refundable. If you receive a refund, the initial shipping cost and return label will be deducted from your refund.
Orders canceled prior to shipping or receiving the order will be subject to a 10% cancellation and restocking fee.